House of Friendship’s Commitment to the People We Serve
At House of Friendship, we are dedicated to providing high-quality care and supporting you to achieve your goals. To do this well, we have set out some rights and responsibilities:
Your Rights:
You have the right to be treated with kindness, respect, and dignity.
You should receive support that is fair, timely, and without judgment.
You will receive communication that is clear and easy to understand to the best of our ability.
You will be treated as a whole person with unique needs and feel welcomed.
You have the right to experience a safe environment and services that are free from harm.
Your privacy will be respected. We will only share your information with your permission and as required by privacy laws.
You can agree to decisions about your care and can choose to stop supports at any time.
You have the right to be informed about things that directly affect you or your supports.
You are encouraged to share your thoughts, including concerns, suggestions, or compliments.
Your Responsibilities:
Treat staff, volunteers, other participants, and anyone at House of Friendship with respect; violence, discrimination or abuse will not be tolerated.
Ask questions if you don’t understand something.
Respect the privacy of others.
Follow the guidelines and expectations of the program.
Follow safety procedures to keep everyone safe.
Take part in your own care and be responsible for the decisions you make regarding the support you receive.
Your Rights: 
