You don’t have to face it alone. We’re here to help.

On our journey to help end homelessness in Waterloo Region, House of Friendship provides shelter for men as well as long-term, permanent supportive housing for single adults.


House of Friendship is currently supporting 26 individuals experiencing homelessness at our former shelter location on Charles St. in Kitchener, until we move to our new ShelterCare location at 190 Weber St. N. in Waterloo.


How to Access Regional Shelter Services:

  • Call 519-624-9133 24 hours a day, seven days a week.

Support for the Shelter:

Learn More ShelterCare:

Read more about ShelterCare, our innovative approach that provides 24/7 care and support to individuals experiencing chronic homelessness in Waterloo Region.


Supportive Housing

Affordable permanent housing at Charles Village and Eby Village for those living on low income who may have experienced homelessness. Program includes on-site supports to maintain independent living.


Supportive Housing is permanent housing for single adults in two buildings where tenants are represented by one tenant council to build a thriving community. Many residents are served by a support team that provides on-site personal support for tenants with a strengths-based, harm reduction, recovery-focused approach that includes access to specialized supports from partner services and fosters and promotes community integration.

Program Services:

  • Charles Village (75 Charles St. East, Kitchener): one-bedroom independent apartments for single adults 16 years of age and older; two apartments are wheelchair accessible
  • Eby Village (50 Eby St. South, Kitchener): one- and two- bedroom independent apartments for single adults 16 years of age and older

Individualized support is provided to maintain tenancy for eligible tenants, who are all invited to participate in community-building activities.


Charles Village and Eby Village

  • Single adults 16 years and older
  • Must be eligible for community housing
  • Apply to Waterloo Region Co-Ordinated Access, 235 King St. East or at Eby Village
  • Some units are accessed by PATHS* referral

Support for Supportive Housing:

  • Funding is provided by the Region of Waterloo
  • In-kind donations of services and supplies are gratefully accepted

More Information:

Call 519-742-8327 x 428 or email supportivehousing@houseoffriendship.org

Program Brochure

First We Eat

(45 minute audio documentary)

This documentary focuses on the importance of food and diet for the well-being of the homeless and those with mental illness or addictions, centering on House of Friendship and the work that’s being done with the men who reside there.

Listeners are allowed access into the lives of the residents and hear their stories told by themselves… and the front-line workers who try to help these men find their way back to society.

Food is the thread and Sandra Wall, kitchen coordinator for 35 years, is the person listeners will come to respect as the voice of compassion and empathy.

80+ years ago House of Friendship was founded on the premise that a hot, nutritious meal can help in the road to recovery.

Writer/Reporter: Daiene Vernile 

Producer/Editor – Paul Francescutti