Participant Rights and Responsibilities

House of Friendship’s Commitment to the People We Serve

At House of Friendship, we are dedicated to providing high-quality care and supporting you to achieve your goals. To do this well, we have set out some rights and responsibilities: 

Your Rights: 

• You have the right to be treated with kindness, respect, and dignity. 

• You should receive support that is fair, timely, and without judgment. 

• You will receive communication that is clear and easy to understand to the best of our ability. 

• You will be treated as a whole person with unique needs and feel welcomed. 

• You have the right to experience a safe environment and services that are free from harm. 

• Your privacy will be respected. We will only share your information with your permission and as required by privacy laws. 

• You can agree to decisions about your care and can choose to stop supports at any time. 

• You have the right to be informed about things that directly affect you or your supports. 

• You are encouraged to share your thoughts, including concerns, suggestions, or compliments. 

Your Responsibilities: 

• Treat staff, volunteers, other participants, and anyone at House of Friendship with respect; violence, discrimination or abuse will not be tolerated. 

• Ask questions if you don’t understand something. 

• Respect the privacy of others. 

• Follow the guidelines and expectations of the program.  

• Follow safety procedures to keep everyone safe. 

• Take part in your own care and be responsible for the decisions you make regarding the support you receive.