We aim to provide quality service that is accessible to you and other visitors and House of Friendship (HOF) program participants, donors, personnel, and stakeholders.

We strive to meet the needs of diverse communities including those with disabilities. Our Accessible Customer Service policy ensures that HOF is upholding the requirements of the Customer Service Standard from the Accessibility for Ontarians with Disabilities Act (AODA).

We welcome your feedback about accessibility to help us identify where changes should be considered, ways in which we can improve how we deliver services, and where we are doing a good job:

  1. Visit any House of Friendship program location.
  2. Complete a Feedback Form; for an alternate format please contact us.
  3. Contact us

Mail: House of Friendship, Accessibility Office, 51 Charles St. E., Kitchener, ON, N2G 2P3

t: 519-742-8327 ext.126


If you would like to receive a reply, please provide us with your personal contact information and the best way of reaching you.

To read our most recent Accessibility Compliance Report, please click on the link.

Feedback is collected in accordance with Section 7 of Ontario Regulation 429/07, Accessibility Standards for Customer Service made under the Accessibility for Ontarians with Disabilities Act, 2005.

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